Effective Date: 1 March 2025
TFG Group Pty Ltd (“TFG Group”, “we”, “our” or “us”) is committed to safeguarding the personal information of every individual who engages with our metal fabrication and industrial services. This Privacy Policy outlines how we gather, hold, use and disclose personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By accessing our website or engaging our services, you acknowledge that you have read and understood the practices described in this document.
Information We Collect
We collect personal information that is reasonably necessary to carry out our business activities and deliver our services. The types of information we may collect include:
- Your full name, business name and job title
- Contact details such as email address, telephone number and postal address
- Project specifications, technical drawings and related documentation you provide for quoting or service delivery
- Payment and billing information required to process transactions
- Records of correspondence between you and our team, whether by email, telephone or through our website enquiry form
- Technical data collected automatically when you visit our website, including your IP address, browser type, operating system and pages viewed
How We Collect Information
We collect personal information directly from you in most circumstances. This occurs when you submit an enquiry through our website, request a quote, enter into a service agreement or communicate with our staff. In some cases we may receive information about you from third parties, such as referral partners, suppliers or publicly available business directories. Where we collect information from a third party, we take reasonable steps to ensure you are made aware of this policy.
How We Use Your Information
The personal information we collect is used for the following purposes:
- To respond to your enquiries and provide quotes for metal fabrication, welding or other industrial services
- To fulfil service agreements and manage ongoing project delivery
- To process invoices, payments and maintain accurate financial records
- To communicate important updates regarding your project, our services or changes to our policies
- To improve the functionality and content of our website based on usage patterns
- To comply with legal and regulatory obligations applicable to our operations in Australia
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how visitors interact with our site. We use essential cookies to ensure the website functions correctly and analytics cookies to monitor traffic and usage trends. You can manage your cookie preferences through your browser settings at any time. For further detail, please refer to our Cookie Policy.
Sharing Information with Third Parties
We do not sell, rent or trade your personal information to third parties for marketing purposes. We may share your information in limited circumstances, including:
- With trusted service providers who assist us in operating our website, processing payments or delivering our services, provided they are bound by confidentiality obligations
- With professional advisors such as accountants, auditors or legal counsel where necessary
- With regulatory authorities or law enforcement bodies when required by Australian law or to protect our legal rights
- With subcontractors or partner fabrication workshops involved in delivering your project, limited to the information they need to complete their work
Data Security
TFG Group takes the security of your personal information seriously. We employ a range of technical and organisational measures to protect the data we hold from unauthorised access, modification, disclosure or destruction. These measures include secured server environments, encrypted data transmission where appropriate and restricted access to personal information on a need-to-know basis within our organisation. Despite our best efforts, no method of electronic storage or transmission is entirely secure, and we cannot guarantee absolute protection.
Your Rights Under the Australian Privacy Act
Under the Australian Privacy Principles, you have the right to:
- Request access to the personal information we hold about you
- Request correction of any information that is inaccurate, incomplete or out of date
- Ask us to stop sending you direct marketing communications
- Lodge a complaint if you believe your privacy has been breached
We will respond to all access and correction requests within a reasonable timeframe, generally within 30 days. If we refuse a request, we will provide you with written reasons for doing so and inform you of the available complaint mechanisms.
Complaints
If you are not satisfied with our handling of your personal information, you may lodge a complaint directly with us using the contact details below. We will investigate your complaint and respond within 30 days. If you remain unsatisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any amendments will be published on this page with a revised effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Us
If you have any questions about this Privacy Policy, wish to make an access or correction request, or need to raise a privacy concern, please contact us:
Email: info@unvocated.com
Company: TFG Group Pty Ltd